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NEW AND NOTEWORTHY FRAMES

EXPLORE EYE-CONIC BEST SELLERS

SHOP 20+ CUSTOM MADE TINTS™

JOIN THE FAMILY AND GET 10% OFF

FREE WORLDWIDE SHIPPING

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Refund Policy

For online orders only - [click here if you made your purchase at a US Shop](/content/pages/in-shop-return-policy "Click here to view our In Shop return policy"/index.html).

How do I return my order?

Click hereto initiate your return with 10 calendar days of delivery. Item(s) must be unused and free of any damage as well as purchased directly from MOSCOT.COM. All original packaging (chamois, case, and warranty card) must be included.

For MOSCOT.COM orders in the US, we accept returns for any order. Return shipping is on us!

Progressive Vision lenses are subject to a $100 restocking fee

For MOSCOT.COM orders outside the US, we accept returns for any order. International return shipping is the responsibility of the sender, so we recommend parcel tracking, as we are not responsible for any theft or loss during transport.

Single Vision prescription lenses are subject to a $50 restocking fee

Progressive Vision lenses are subject to a $100 restocking fee

Once authorized, your return must be shipped within 28 days. Please ensure a copy of your return authorization is included with the item(s) and original packaging (chamois, case, and warranty card) in the box.

Once we receive, please allow 7-10 business days for processing. Refunds are credited to the original payment method or offered as credit on MOSCOT.com. The return value is determined by the item(s)' retail price at time of purchase, and shipping charges are non-refundable.

Our return policy is superseded by any promotional terms and conditions, including but not limited to final sale (no returns/exchanges) items.

Can I return my online order at a MOSCOT shop?

Yes! We accept returns for any MOSCOT.COM order at any US Shop location. [Find a Shop near you here](/content/pages/locations "Click here to find a MOSCOT Shop near you"/index.html). Unfortunately at this time, we are unable to accept returns for any MOSCOT.COM order at international Shop locations.

Thanks for accepting my return! But why haven’t I received my refund?

Depending on your bank's processing time, it may take up to 10 business days for the refund to post to your bank account.

Whoops! I made a mistake on my order!

Not a problem! We can cancel your order up to one (1) hour after purchase and place a new order with the correct information. E-mail support@moscot.com or call us at:

1.866.667.2687(North America)

+800.888.800.80 (International)

Wait! I still have questions!

Depending on your bank's processing time, it may take up to 10 business days for the refund to post to your bank account.

We’re here for you! E-mail support@moscot.com or call us at:

1.866.667.2687(North America)

+800.888.800.80 (International)

MOSCOT reserves the right to refuse transactions, shipments, and returns on all moscot.com orders.

*Upgrades include but are not limited to; custom-made tints, blue protect, transitions and/or 1.74 high-index add-ons.

"YOUR VISION IS OUR CONCERN"

Dr. Harvey Moscot and Zack Moscot

4th and 5th generation

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